favorite this post Inbound Call Center Representatives (BEACHWOOD) hide this posting unhide

compensation: $11 - $13 per hour based on experience
employment type: full-time

Brand Protect Plus
Brand Protect Plus is a leading customer service and warehouse outsource provider located in Beachwood, Ohio. Our mission is to provide the highest quality customer service experience on every call with the help of our dedicated and experienced customer service representatives.
We are looking for Call Center Representatives who are committed to providing exceptional customer service through knowledge, experience and dedication. As a brand ambassador for our clients, they will be the front line of the business who will effectively solve customer service inquires and complaints, provide product and parts/accessories upsells, assist with basic use, setup and care of products within various industries including; small appliances, consumer electronics, and home and garden.
Job Responsibilities
• Handle and respond to all inbound phone calls, emails and social media inquiries
• Ability to understand customer needs and advise consumers on proper product usage
• Identify customers' needs, confirm information, and utilize the client's Knowledgebase to provide a one-call resolution
• Log customer and call information into the Customer Relations Management (CRM)
• Recognize opportunities to upsell products and/or parts when applicable
• Strive to achieve both personal and team monthly goals
• Serve as brand ambassadors who represent clients in a professional and positive manner

Qualifications and Skills
• High School Diploma or equivalent is required
• 1+ year of customer service experience preferred
• Strong written and verbal communications skills along with active listening
• Ability to multi-task, set priorities and manage time effectively
• General computer knowledge and typing skills

• Full and part time positions available with flexible schedules
• Medical, vision, and dental benefits
• Company paid life insurance
• Paid time off/sick time
• Paid holidays
• 401(k) offering
• Paid training
• Continued agent education
• Casual dress code

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6846001479


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