Manager Technical Operations

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The Installation Support Manager leads technical service support, quality control

standards, and install partner performance across a multi-location footprint.

This role drives consistent service execution, resolves complex issues, and

partners cross-functionally to improve quality, reduce costs, and enhance the

customer experience.

Essential Duties and Responsibilities:

• Lead technical support strategy, including remote diagnostics and resolution of complex service and installation issues
• Establish and enforce quality control standards and troubleshooting processes across installation and service operations
• Drive Install Partner performance through coaching, accountability, and corrective action planning
• Oversee resolution of escalated customer issues and ensure timely, customer-focused outcomes
• Analyze service trends, defect patterns, and root causes to drive continuous improvement initiatives
• Partner cross-functionally with Sales, Operations, and Customer Service to align execution and expectations
• Lead, coach, and develop technical support team, including performance management and KPI accountability
• Ensure effective use of systems, reporting tools, and service platforms to drive visibility and efficiency
• Support adoption of technology and scalable processes across Install Partners and internal teams

Required Education and Experience:

• Bachelor's degree or a Combination of education, training, and experience.
• 5 years of experience in field operations, technical support, or construction-related environment

Preferred Requirements:

• Experience in multi-location service or installation environments
• Background in quality control, audit frameworks, or service operations
• Experience with data analysis and performance reporting
• OSHA or safety-related knowledge

Additional Requirements:

• Demonstrated experience leading teams and/or managing subcontractors or Install Partners
• Strong technical knowledge of gutter systems or similar exterior home services
• Ability to diagnose and resolve complex field and service issues
• Strong communication and cross-functional influencing skills
• Proficiency with CRM systems, reporting tools, and field technology platforms

Disclaimer

This job description is not meant to be an all-inclusive list of duties, functions, and/or responsibilities of this position. Other related functions and responsibilities may be assigned as required to complete assignments or initiatives. The company reserves the right to change, add, delete, or modify job functions as necessary based on business necessity.  The company or employee has the right to terminate employment at any time for any reason; employment is at will, to the extent of federal, state, or local law. This job description does not promise or guarantee continued employment with the company.

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