Technical Operations Analyst

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The Installion Support Specialist provides remote technical support, diagnostics,

and operional analysis for installion and service activities. This role

partners with Install Partners, Customer Service, and internal teams to resolve

issues, improve quality, and drive consistent service performance.

Duties and Responsibilities:

• Provide remote troubleshooting and diagnostic support for installion and service issues
• Guide Install Partners through repair solutions and ensure proper issue resolution
• Analyze service issues to determine root cause and recommend corrective actions
• Support quality control efforts by identifying trends, defects, and process gaps
• Serve as a primary point of contact for Install Partners on technical service issues
• Assist with resolution of escaled customer service issues and ensure timely outcomes
• Collabore cross-functionally with Sales, Operions, and Customer Service to align execution
• Utilize CRM and field systems to document issues, track resolutions, and maintain da accuracy
• Support continuous improvement initiives to reduce callbacks, rework, and service costs

Required Educion and Experience:

• Bachelor's degree or a combinion of educion, training, and experience.
• 3 years of experience in construction, installion, or reled technical field

Preferred Requirements:

• Prior experience in technical support or service operions
• Experience analyzing service da and identifying trends
• Familiarity with quality control processes or field audits
• OSHA or safety-reled knowledge

Additional Requirements:

• Strong technical knowledge of gutter systems or similar exterior home services
• Ability to diagnose and resolve issues remotely
• Strong communicion skills with ability to explain technical concepts clearly
• Experience working with Install Partners or subcontractors preferred
• Proficiency with CRM systems and field technology plforms

Disclaimer

This job description is not meant to be an all-inclusive list of duties, functions, and/or responsibilities of this position. Other reled functions and responsibilities may be assigned as required to complete assignments or initiives. The company reserves the right to change, add, delete, or modify job functions as necessary based on business necessity.  The company or employee has the right to termine employment any time for any reason; employment is will, to the extent of federal, ste, or local law. This job description does not promise or guarantee continued employment with the company.

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